No, Max is not the same as traditional IVR (Interactive Voice Response) systems. IVR relies on pre-recorded menus and button-based navigation (e.g., “Press 1 for Sales, Press 2 for Support”), which can be frustrating and inefficient for customers. Max uses advanced natural language understanding (NLU) and AI-driven conversations to interact with callers just like a human. Instead of pressing buttons, callers can speak naturally, ask questions, and receive personalized responses in real time. Max can also understand context, provide instant answers & take actions like booking appointments, all without forcing customers through long, outdated menu trees. This results in a smoother, more efficient customer experience and ensures that no inquiry goes unanswered.

Yes! One of the biggest advantages of Max is the ability to handle unlimited simultaneous calls, something human staff simply can’t do. Unlike traditional phone systems where callers are placed on hold or sent to voicemail when lines are busy, Max can engage every caller instantly, no waiting, no busy signals, and no frustrated customers.

No, Max is designed to support and enhance your team, not replace them. While Max can handle routine calls, answer common customer inquiries, and schedule appointments, it still cannot replace the personal touch, critical thinking, and problem-solving abilities of humans. Instead, Max is built to take care of time-consuming, repetitive tasks, freeing up your staff to focus on high-value activities like building customer relationships, handling complex issues, and driving more sales.

Max's pricing is customized based on your business’s specific needs, call volume, and desired features. Unlike traditional call centers or hiring additional staff, Max provides a cost-effective solution that works 24/7 without breaks, reducing labor costs while increasing customer engagement for less than the cost of hiring a front-desk receptionist.

There is a one-time setup fee to activate and train your version of Max and we offer flexible monthly retainer packages based on what your business needs, ensuring you only pay for what you need. Factors that determine the setup fee/ monthly pricing include:

✅ Call Volume – How many inbound and outbound calls your business handles daily/monthly.

✅ Features & Customization – Whether you need basic call answering or advanced workflows like appointment booking, lead qualification, or CRM integration.

✅ Number of AI Agents – Some businesses may require multiple AI agents for different departments or use cases.

We don’t lock you into long-term contracts, our plans are flexible, allowing you to scale up or down as your business grows. Want to know exactly what it would cost for your business? Check out our live demo then book a free Implementation Call where we will suggest a custom-tailored solution for your business.